Customer Support Specialist

Location: Remote, East Coast, United States. After a 90-day training period, work Wednesday-Sunday from 8:00 am-4:30 pm Eastern Time, with potential on-call and holiday coverage.

Base compensation: $22.50-$30.00 per hour, plus cash bonus.

Company

hirify.global is a publicly traded medical technology company developing AI-driven, non-invasive solutions for diagnosing and managing coronary artery disease.

What you will do

• Provide knowledgeable responses to customer inquiries and resolve technical issues for research and commercial accounts.
• Document reported issues, manage the customer-issue knowledge base, and ensure timely case resolution.
• Manage incoming cases, troubleshoot problems, and coordinate appropriate responses with production.
• Support account onboarding for system administrators and clinical users.
• Share customer feedback, product knowledge, and usage metrics with Sales and contribute to market and account development.
• Work cross-functionally with IT, Marketing, Sales, and Production to improve support quality and efficiency.

Requirements

• Fluent English required, with excellent verbal and written communication skills.
• 3-5 years of customer-facing experience preferred, including customer or corporate sales support in large-scale organizations.
• Strong technical skills, attention to detail, and proficiency with Microsoft Office and Excel.
• Experience with data analysis techniques and technical or clinical products preferred.
• Ability to troubleshoot technical issues, work under pressure, and collaborate cross-functionally.
• Experience with DICOM medical imaging, medical devices, EHR/EMR software, Salesforce, or another CRM is preferred.

Nice to have

• Competency in German, Japanese, French, and/or Italian.
• Bachelor's degree; equivalent experience may substitute for education.

Culture & Benefits

• Work with a small customer support group focused on helping clinicians provide the best care for patients.
• Support an AI-driven cardiac care platform used by patients and healthcare organizations worldwide.
• Potential cash bonus in addition to base compensation.
• Equal-opportunity work environment that supports and respects all individuals.