Customer Success Coordinator (SaaS)

Location: Remote anywhere in the United States; preference for candidates who can work in CST and EST time zones. Office location: Wisconsin.

Salary: $25.00–$26.50 per hour

Company

hirify.global provides mission-critical software solutions, while ConnectureDRX develops healthcare software that helps carriers, FMOs, brokers, and consumers manage Medicare plan enrollment.

What you will do

• Support customer success and operations management functions throughout the annual Medicare customer implementation cycle.
• Coordinate projects with customer success managers, operations personnel, internal departments, customers, vendors, and service providers.
• Manage customer inquiries through telephone, support tickets, instant messaging, and email until resolution.
• Prepare customer communications and presentations, schedule meetings, monitor timelines, and report project progress.
• Collect and validate data files, resolve issues, and coordinate additional information with customers and internal stakeholders.
• Prepare, create, and distribute reports and complete administrative and process-improvement projects.

Requirements

• Experience working with internal teams and customer organizations at all levels.
• Ability to work independently with customers, vendors, and service providers.
• Customer management skills, including project coordination, issue resolution, expectation setting, training support, and relationship building.
• Strong verbal and written communication, prioritization, multitasking, and problem-solving skills.
• Ability to adapt quickly, manage deadlines with little supervision, and escalate urgent requests appropriately.
• General technical knowledge and experience with Microsoft Word, Excel, Visio, and MS Project.

Nice to have

• SaaS implementation experience.
• Medicare industry knowledge.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• Three weeks of vacation plus five personal days.
• Employee stock ownership and RRSP program.
• Career development programs and opportunities to learn.
• Casual work environment with a focus on employee well-being, sustainability, and inclusive collaboration.