Customer Service Operations Associate

Location: US-DE-Wilmington; hybrid onsite position. Preferred working hours are 11:30 a.m.–8:00 p.m., with occasional overtime and late hours on the last working day of each month.

Salary: $22.89–$35.76 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides analytical laboratory technologies and related services.

What you will do

• Process service and sales orders and manage requests through the service-to-billing cycle.
• Resolve billing, invoice, and dispute inquiries through research and coordination.
• Support customers and business partners through phone, chat, and email.
• Maintain data integrity across systemization, object creation, internal/demo, and warranty requests.
• Coordinate quoting, booking, invoicing, and project handling with Relocation & Education sales teams.
• Identify improvement opportunities and support continuous improvement initiatives.

Requirements

• Customer service experience and interest in working directly with customers.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong communication, research, mathematics, organization, and time-management skills.
• Ability to establish customer relationships, adapt to different situations, and handle complex issues.
• Accuracy, attention to detail, business judgment, and ability to work independently or collaboratively.
• Flexibility to work a hybrid onsite schedule, occasional overtime, and late hours at month-end.

Nice to have

• SAP or CRM experience.
• Microsoft Access skills.
• Bilingual communication ability.

Culture & Benefits

• Collaborative work with internal and external partners in a diverse, fast-paced environment.
• Full-time weekly schedule with no defined end date.
• Eligibility for bonus, stock, and employee benefits.
• No travel required.
• Opportunities for cross-training in service contract activities.