Key Account Manager (SaaS)

Location: Riyadh, Riyadh Province, Saudi Arabia; on-site

Company

hirify.global provides restaurant management software and payment technology as a SaaS ecosystem, serving customers and partners across more than 35 countries.

What you will do

• Build and maintain long-term relationships with enterprise and key clients.
• Understand client needs, business objectives, and processes to support successful product adoption and deployment.
• Drive revenue through account management, upselling, cross-selling, negotiations, and contract renewals.
• Act as the primary client contact, provide product guidance, and help customers maximize their return on investment.
• Monitor account metrics, analyze performance data, and prepare reports to identify improvement opportunities.
• Represent customer needs internally and collaborate with Sales, Onboarding, Marketing, and Product Development.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; an MBA is preferred.
• At least 6 years of key account management experience in F&B, SaaS, ERP, or technology industries.
• Proven success managing large enterprise accounts and driving revenue growth.
• Strong communication, negotiation, presentation, strategic thinking, and data analysis skills.
• Fluency in Arabic and English is required.
• Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have

• Restaurant operations experience.

Culture & Benefits

• Inclusive and diverse culture supporting innovation and flexibility in the offices.
• Competitive compensation with bonuses and potential shares.
• Regular training and an annual learning stipend.
• Opportunity to work with a team representing more than 30 nationalities across 14 countries.
• Autonomy, mentoring, and challenging professional goals.