Key Account Manager (AI)

Location: On-site in Riyadh, Riyadh Province, Saudi Arabia

Company

hirify.global is an AI-native customer experience platform serving emerging markets and more than 5,000 enterprises across MENA, with solutions spanning conversational AI, Agentic AI, SaaS, CPaaS, and cloud technology.

What you will do

• Manage and grow a portfolio of enterprise customers while driving retention, expansion, and revenue growth.
• Build trusted relationships with key stakeholders and executive sponsors and act as a strategic advisor.
• Create and execute strategic account plans, conduct business reviews, and identify opportunities for additional products and services.
• Collaborate with Customer Success and other internal teams to maximize customer value and ensure successful delivery.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions, solution presentations, proposals, contract negotiations, deal closure, forecasts, and CRM updates.

Requirements

• Minimum 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven experience managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Experience managing executive stakeholders and developing strategic account plans.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.
• Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent; strong forecasting, pipeline management, data analysis, reporting, strategic planning, proposal development, and commercial documentation skills.
• Ability to develop customer-centric solutions and apply CRM best practices, including retention and expansion strategies.
• Analytical thinking, problem-solving, ownership, accountability, collaboration, adaptability, resilience, attention to detail, innovation, and clear communication.

Culture & Benefits

• Creative, collaborative, and inclusive workplace where ideas are welcomed.
• Competitive salary and bonus.
• hirify.global share scheme.
• 30 holiday days after the first anniversary and a paid day off for your birthday.
• Up to 25 days per year working from anywhere in the world.
• Paid leave for new parents.