Senior Relationship Banker (Fremont)

Location: East Syracuse, New York, United States of America; onsite branch work with face-to-face customer interaction.

Salary: $22.61–$37.67 per hour (USD).

Company

M&T Bank provides retail and business banking products and services through its branch network.

What you will do

• Develop, expand, and retain customer and business banking relationships through proactive outreach and portfolio management.
• Conduct customer assessments, sales planning, appointments, follow-up, account opening, and outbound calling.
• Evaluate financing requests, recommend loan structures, and submit complete loan application packages.
• Explain consumer, mortgage, HELOC, business banking, treasury management, and merchant services products.
• Build referral relationships with community contacts, centers of influence, and internal business partners.
• Apply KYC, CIP, fraud prevention, audit, compliance, and internal control standards, including Federal SAFE Act registration requirements.

Requirements

• High school diploma or GED plus at least 3 years of retail sales, call center, customer service, or telesales experience; or at least 2 years of proactive sales experience.
• Strong verbal communication, interpersonal, customer service, organization, time management, and prioritization skills.
• Demonstrated financial services product knowledge and the ability to communicate tactfully with internal and external customers.
• Proficiency with internet user-level technology and common communication tools.
• Ability to stand for extended periods, use hands and fingers for prolonged periods, lift objects weighing 5–30 pounds, and work in an open face-to-face environment.

Nice to have

• Associate degree.
• Notary public license.
• At least 3 years of financial services sales experience.
• Additional language skills based on branch needs.

Culture & Benefits

• Market-informed and competitive hourly compensation.
• Branch-based customer interaction and community networking.
• Work supporting belonging and the M&T Bank brand.