Technical Customer Success Specialist (Evening Shift)

Location: Vilnius, Lithuania; hybrid workplace. Evening shift: 17:00–01:00 EET.

Gross salary: €1,500–€2,050 per month plus bonuses.

Company

Develops web data gathering solutions for thousands of businesses, including Fortune 500 companies.

What you will do

• Support B2C and B2B customers through online chat, email, and dedicated communication channels.
• Investigate customer requests using client information and internal databases.
• Explain technical topics clearly, provide updates, and follow issues through to resolution.
• Collaborate with technical teams on product logic and complex customer cases.
• Monitor server health checks, client communication channels, and shift handovers.
• Identify recurring questions and provide proactive guidance to improve customer satisfaction.

Requirements

• Experience in customer support, customer success, or another client-facing role.
• Tech-savvy, investigative, independent, and motivated to understand how products work.
• Strong problem-solving, communication, focus, empathy, and ownership skills.
• Ability to learn quickly and respond to customer issues professionally.
• Excellent English and Lithuanian communication skills.

Nice to have

• Experience with proxies, VPNs, or similar products.

Culture & Benefits

• Internal and external learning resources, mentorship, conferences, and knowledge-sharing events.
• Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Team events, overseas workation, and quarterly team-building budgets.
• Bonus vacation days, paid life-moment days off, barista coffee, and necessary work tools.