Sr. Specialist, ACH Operations (ACH)

Location: Onsite in Omaha, Nebraska, United States

Salary: $37,454–$59,927 annually

Company

hirify.global is a financial institution providing banking and payment services.

What you will do

• Process, schedule, balance, and reconcile ACH return items and files across Federal Reserve and PEP+ processing and settlement windows.
• Investigate and resolve suspended files, dropped batches, rejected items, failed transmissions, duplicate submissions, and other processing exceptions.
• Process ACH and Zelle disputes using Compass, TRIPS, the Dispute Portal, and Client Central while meeting Regulation E and NACHA deadlines.
• Manage proof-of-authorization requests, validate documentation, prepare return advices, and respond to receiving financial institutions within the required 10-day NACHA window.
• Provide customer and stakeholder support by phone and email, coordinate with Treasury Services, Relationship Management, Customer Care, and other financial institutions, and support fraud recovery activities.
• Participate in cross-training, problem-solving, process improvement, compliance activities, and end-of-month reporting.

Requirements

• High school diploma or GED, proficiency in Microsoft Office, and strong numerical aptitude.
• Exceptional attention to detail and the ability to maintain accuracy while managing multiple priorities.
• Strong analytical, research, problem-solving, verbal, and written communication skills.
• Ability to work independently, collaborate effectively, adapt to changing procedures and regulations, and maintain reliable attendance.
• Customer-focused approach, strong ethical standards, and commitment to financial compliance.
• Must work onsite at the Omaha location; current and former CCB candidates and candidates residing in Omaha are being considered.

Nice to have

• Customer service experience in a financial environment.
• Knowledge of banking systems and financial processing platforms.
• Experience with ACH processing or banking operations.
• Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Paid time-off programs and work-life balance support.
• Health Savings Account and dependent care benefits.
• Tuition assistance, growth opportunities, and short- and long-term disability insurance.
• Collaborative onsite environment focused on mentorship and professional development.