Bilingual Customer Service Representative (Fintech)

Location: Remote within Canada; applicants must reside in and be eligible to work in Canada.

Salary: CAD 50,000–60,000 per year, plus discretionary bonus and/or commission and benefits.

Company

hirify.global develops accounting, audit, financial reporting, and data analytics software used by accounting firms, corporations, and governments worldwide.

What you will do

• Respond to inbound client inquiries about products, licensing, pricing, orders, and related offerings.
• Build rapport with clients and potential clients and support ongoing relationships.
• Develop strong expertise in hirify.global products and explain their value to customers.
• Track customer activities and opportunities in Microsoft Dynamics CRM.
• Collaborate with the Success and Sales Teams and complete ad hoc customer service activities.

Requirements

• Post-secondary education.
• Strong verbal and written communication skills.
• Organizational skills for maintaining accurate contact and prospect information.
• Ability to work collaboratively and take ownership of day-to-day responsibilities.
• Must reside in Canada and be eligible to work in Canada.

Nice to have

• French language skills.
• Two years of customer service experience in the software sector or a similar role.
• Experience or knowledge in accounting or financial audit.
• Interest in growing within customer service, customer success, and sales.

Culture & Benefits

• Fully remote work with flexible options.
• Health insurance, retirement plans, and generous time-off policies.
• Collaborative, inclusive environment focused on knowledge sharing.
• Opportunities for career growth, recognition programs, performance bonuses, and international collaboration.
• AI-assisted recruitment tools may support parts of the process, but final hiring decisions are made by humans.

Hiring process

• Successful candidates must complete a background check, typically including identity verification and a criminal record check.
• Recruitment may include AI-assisted tools for application and response review, without automated candidate screening or assessment.