Client Services Specialist, French Speaker

Location: Barcelona, Spain

Salary: €23,000–€33,000 starting base salary per year for Spain-based roles; offers may exceed this range.

Company

hirify.global develops software that helps innovators design and make buildings, vehicles, factories, and entertainment productions.

What you will do

• Provide customer and partner support through phone, chat, and email.
• Troubleshoot product access, licensing, account, and order-related issues using internal systems and remote tools.
• Deliver solution-focused customer experiences and provide software access support.
• Educate customers and partners through training, onboarding, webinars, and self-service guidance.
• Support partner enablement and collaborate with Sales and other teams to resolve issues.
• Contribute to knowledge-base content and recommend process improvements.

Requirements

• BSc or MSc degree and 0–4 years of professional experience.
• Experience using a CRM system; Salesforce experience is preferred.
• Fluent French and English are required.
• Willingness to work flexible shifts and overtime as needed, including shifts starting at 7:00 AM.
• Strong verbal and written communication, problem-solving, prioritization, and adaptability skills.

Nice to have

• Italian or Spanish, or other additional language skills.
• Experience in a customer service or support environment.

Culture & Benefits

• Fast-paced, team-oriented working environment.
• Opportunities to help customers and partners use hirify.global software effectively.
• Compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.