Bilingual Customer Service Representative (French)

TL;DR

Bilingual Customer Service Representative (French): Providing comprehensive support for insurance and annuity products with an accent on resolving complex policyholder inquiries and maintaining high service standards. Focus on managing high-volume communications, utilizing internal systems for data retrieval, and ensuring professional representation of the organization.

Location: Must be based in the United States (Hybrid role, Connecticut-based salary range).

Salary: $39,500–$67,000

Company

A purpose-driven fraternal benefit society dedicated to providing financial security and charitable support through insurance and investment products aligned with Catholic values.

What you will do

• Respond to phone and email inquiries regarding insurance, annuities, and fraternal benefits.
• Analyze caller issues and use internal systems to provide accurate, detailed information.
• Serve as a liaison between the website and various internal departments.
• Translate for other business areas as needed due to bilingual proficiency.
• Maintain professional and courteous communication to reflect the organization's image.
• Stay current on product updates and organizational developments.

Requirements

• Must be authorized to work in the United States (no visa sponsorship).
• Fluency in French (French Canadian preferred) and English.
• High school diploma or equivalent required.
• Ability to work in a fast-paced, high-volume call center environment.
• Solid computer, multi-tasking, and written communication skills.
• Ability to remain in a stationary position for the majority of the workday.

Culture & Benefits

• Comprehensive health insurance options including HSA with employer contributions.
• 401(k) retirement savings plan with company matching.
• Generous time off including 13 paid holidays, vacation, and sick leave.
• Professional development support including tuition reimbursement and certifications.
• Paid parental and childbirth leave policies.
• Wellness benefits including health club membership reimbursement.