Bilingual Customer Service Representative (French)

Location: United States; hybrid work arrangement

Salary: $39,500–$67,000 per year when working in Connecticut

Company

hirify.global is a Catholic fraternal benefit society providing life insurance, long-term care insurance, disability income insurance, investment, and annuity products while supporting charitable and faith-based initiatives.

What you will do

• Respond to phone and email inquiries from policyholders and field representatives about insurance, annuity products, policy ownership, cash values, taxation, settlement options, and fraternal rules.
• Ask probing questions, analyze customer concerns, use online systems to find accurate information, and provide appropriate responses within established guidelines.
• Review requests for policyholder information and route written correspondence or specialized assistance to the appropriate departments.
• Analyze email inquiries and either respond directly or coordinate resolution with the relevant department.
• Translate for other business areas when bilingual French-English or Spanish-English support is needed.
• Keep current with departmental communications, product updates, and organizational developments.

Requirements

• Outstanding customer service skills, including active listening, empathy, professionalism, and the ability to build trust.
• Strong written communication, computer, and multitasking skills.
• Ability to work and grow in a fast-paced, high-volume call center environment.
• Ability to speak Canadian French or Spanish; bilingual proficiency is required for the role.
• High school diploma or equivalent required; a college degree or current college enrollment is preferred.
• Authorization to work in the United States is required, and visa sponsorship is not available.

Culture & Benefits

• Flexible workweek schedules, 13 paid holidays, vacation, and paid sick leave.
• Certification, professional designation, and tuition reimbursement opportunities.
• 401(k) plan with matching contributions and a company-funded cash balance retirement plan.
• Company-paid short-term disability and term life insurance, plus long-term disability insurance.
• Health, dental, vision, and Health Savings Account options, including employer contributions.
• Parental leave, childbirth leave, health club membership reimbursement, and an Employee Assistance Program.