Bilingual Customer Service Representative (English / French) (Medical Devices)

Location: Hybrid in Mississauga, Ontario, with 2 days in the office and 3 days working from home. Hours are 9:00 a.m. to 5:30 p.m.

Salary: $60,000–$65,000 annually

Company

ZOLL Medical develops medical devices and software solutions used by hospitals and emergency medical services to support cardiac care and improve operational efficiency.

What you will do

• Answer and respond to a high volume of inbound customer calls through the ZOLL Customer Support toll-free number.
• Process customer orders by phone and email using the Oracle Cloud database.
• Provide accurate updates on purchase orders, sales orders, returns, credits, invoices, shipping, and warranties.
• Qualify and execute credit, invoice-only, and return authorization requests.
• Coordinate with internal departments and support the preparation of RFP responses.
• Complete administrative tasks for the ZOLL Canada office and work extended hours when required during month-end and quarter-end.

Requirements

• 3–5+ years of customer service experience, preferably in a call center or order-processing environment.
• Effective oral and written communication in both English and French is required.
• Professional telephone manner, customer focus, attention to detail, and strong follow-up skills.
• Ability to understand complex product configurations, manage multiple tasks, and minimize customer-impacting errors.
• Ability to learn and apply corporate policies and procedures, including sales order flow, approvals, shipping, and warranty procedures.
• Community College Diploma or equivalent.

Nice to have

• Previous experience with Oracle Cloud.
• Previous experience with Salesforce applications.

Culture & Benefits

• Hybrid work arrangement with three work-from-home days per week.
• Competitive salary and a comprehensive benefits package.
• Work in an innovation-driven medical technology environment focused on cardiac care.
• Extended hours may be required during fiscal month-end and quarter-end periods.