Contact Center Rep II - Everyday Banking (English and/or French, Easyline Overnight)

Location: Markham, Ontario, Canada. Hybrid arrangement: 14 weeks of mandatory in-person training, followed primarily by remote work from a secure private workspace, with remaining time at a TD location for team events. Overnight shifts are required, Monday to Sunday, with start times between 10:00pm and 11:45pm.

Salary: CAD 45,700–61,000 per year.

Company

TD is a large financial institution serving more than 27 million households and businesses in Canada, the United States, and other markets.

What you will do

• Assist inbound customers with everyday banking account inquiries.
• Resolve customer concerns at the first point of contact through empathetic questioning and clear responses.
• Recommend relevant TD products, services, and solutions.
• Deliver customer service while meeting experience, advice, quality, compliance, and productivity targets.
• Participate in ongoing training and coaching.

Requirements

• High school diploma or equivalent.
• Fluent English and Cantonese or Mandarin required.
• Strong listening, problem-solving, multitasking, and digital navigation skills.
• Ability to work independently and collaboratively while managing sensitive customer information according to regulatory and compliance requirements.
• Flexibility to work overnight shifts Monday to Sunday, with varying start times between 10:00pm and 11:45pm.

Culture & Benefits

• 14 weeks of paid training and onboarding.
• Health and well-being benefits, savings and retirement programs, and paid time off.
• Banking benefits, discounts, recognition programs, and career development support.
• Access to mentoring, online learning, and regular development conversations.
• A respectful workplace with support for accessibility accommodations throughout the hiring process.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Interview outcomes are communicated by email or phone.