Social Care Specialist (Fintech)

Location: Flexible hybrid schedule at the Toronto office, 483 Bay Street, moving to the Mississauga office at 3 Robert Speck Parkway in approximately late 2026. Current work authorization for Canada is required.

Salary: CAD 73,000–90,000 annually, plus a discretionary performance bonus.

Company

Privately owned Canadian investment services company helping individuals and institutions build financial futures through investment portfolios and services.

What you will do

• Lead the social-first customer care strategy and development program.
• Implement and manage Sprinklr, including social platform, workflow, and media monitoring integrations.
• Design conversation-tracking workflows for regulatory and compliance requirements.
• Respond to customer and follower inquiries across social media channels and engage online communities.
• Collaborate with Information Services, Advanced Analytics, Marketing, and Community Managers to improve customer care and content opportunities.
• Develop customer care initiatives and partnerships with internal stakeholders.

Requirements

• University degree, preferably in Business, Marketing, Communications, or Data Analytics.
• At least 3 years of professional experience, including 2 or more years in social media customer care.
• Hands-on experience setting up, configuring, and integrating social media management tools.
• Experience handling inbound customer or follower inquiries and proactive community messaging.
• Familiarity with social listening, customer care routing, tagging frameworks, and compliance-driven publishing environments.
• Technical fluency with social media tools, APIs, workflows, permissions, CRM or case management systems, and analytics integrations.

Nice to have

• Experience working in regulated environments.
• Experience aligning social media tools with enterprise systems and customer care workflows.

Culture & Benefits

• Flexible working arrangements and a dynamic hybrid work model.
• Company RRSP contributions after six months, with no employee matching required.
• Employer-paid health benefits from the first day, including up to CAD 5,000 annually for mental health services and therapy.
• Parental leave top-up to 100% of salary for 25 weeks and up to CAD 650 for home office equipment.
• Generous time off, including two paid annual volunteer days, diversity and inclusion programs, and employee resource groups.
• Professional development through training courses, tuition reimbursement, and rewards for completing a required designation.