IT Associate

Location: New York City, United States; in-office 5 days per week, with occasional travel to other office locations.

Salary: $75,000–$80,000 per year. Expected OTE: $83,000–$88,000 per year including bonus or commission.

Company

hirify.global provides a customer engagement platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Provide in-person and remote technical support to employees through the service desk.
• Troubleshoot macOS and iOS hardware, software, printers, and Apple endpoint deployments.
• Manage account provisioning and de-provisioning through Okta and Google Workspace.
• Configure and support conference room AV equipment, Google Meet, Zoom, and live events.
• Manage computers and mobile devices through Kandji and Google MDM.
• Procure IT hardware and software, maintain asset inventory, write knowledge base articles, and troubleshoot wired and wireless networks.

Requirements

• 3–5 years of experience providing technical support.
• Experience administering and troubleshooting Apple computers and mobile devices.
• Basic understanding of wired and wireless networks.
• Experience configuring and troubleshooting Google Meet and Zoom devices.
• Ability to multitask, prioritize issues by severity, work independently, and communicate clearly through email, chat, and video conferencing.
• Strong attention to detail, follow-through, empathy, and writing skills.

Culture & Benefits

• Collaborative, transparent, inclusive, and flexible work environment focused on work-life harmony.
• Competitive compensation that may include equity, retirement plans, and an employee stock purchase plan.
• Flexible paid time off and medical, dental, vision, life, and disability benefits.
• Fertility benefits, equal paid parental leave, and family services.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Employee resource groups, community volunteering, donation matching, and a curated in-office experience.

Hiring process

• AI-assisted tools may be used to screen application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain involved in hiring decisions; candidates may request an alternative or manual review where applicable.