Sr. IT Support Specialist

TL;DR

Sr. IT Support Specialist (macOS/Windows): Providing hands-on onsite IT support and administering SaaS, endpoint management, and security platforms in an Apple-focused corporate environment with an accent on advanced troubleshooting, infrastructure reliability, and user experience. Focus on resolving complex hardware and software issues, automating support workflows, maintaining IT standards, and collaborating with global IT teams.

Location: Onsite in New York, NY; applicants must be legally authorized to work in the United States without current or future visa sponsorship and able to start work in the U.S. on the first day.

Salary: $104,000–$130,000 base salary, plus bonus, equity, and benefits.

Company

hirify.global is a data and AI platform that helps investment professionals manage complex financial, portfolio, market, and client information.

What you will do

• Provide onsite, hands-on support for employees and maintain reliable IT infrastructure.
• Resolve advanced technical issues across macOS and Windows environments.
• Configure and optimize Google Workspace, Okta, Zoom, Slack, and other SaaS platforms.
• Manage MDM, endpoint security, compliance workflows, and connected devices.
• Maintain IT documentation, runbooks, and standardized support practices.
• Mentor junior team members and collaborate with global IT counterparts on security and support priorities.

Requirements

• 4+ years of experience in a corporate IT environment with increasing technical ownership.
• Strong administration and troubleshooting skills across macOS, Windows, Google Workspace, Okta, Slack, and Zoom.
• Experience with MDM solutions, preferably Jamf, endpoint security tools, and compliance workflows.
• Experience supporting networks and connected devices, including Ubiquiti or similar environments.
• Working knowledge of command-line tools and basic scripting with Bash, Python, or similar.
• U.S. work authorization without current or future visa sponsorship is required.

Nice to have

• Experience administering Jira.

Culture & Benefits

• Ownership, collaboration, client focus, innovation, and continuous learning are core values.
• Bonus, equity, and benefits are included in the compensation package.
• Reasonable accommodations are available throughout the application and employment process.
• Work in a global IT organization supporting teams across multiple offices and countries.

Hiring process

• Formal interviews are required before an offer is made.