Operations Lead

Location: Hybrid

Company

hirify.global provides a SaaS platform for digital compliance, covering areas such as cookie compliance and SSL certification.

What you will do

• Own and continuously improve operational processes across Customer Success, Delivery, and Product, including onboarding, workflows, reporting, and tooling adoption.
• Run the team's day-to-day operational rhythm, remove blockers, monitor capacity and delivery risks, and ensure work progresses reliably.
• Own customer engagements from closed-deal handover through onboarding and delivery, including budget tracking, profitability, QBRs, and key client touchpoints.
• Step into complex client situations and new program launches, resolve issues, and turn lessons learned into operational improvements.
• Coordinate with Product on releases, priorities, and timelines affecting client delivery.
• Own the OKR framework and support onboarding of new team members.

Requirements

• Experience running the operational backbone of a team as an Operations Lead, Delivery Manager, Project Manager, Service Manager, Scrum Master, Team Lead, or similar.
• Experience building or significantly improving processes, operating rhythms, and accountability structures, ideally in a scaling SaaS or professional services environment.
• Ability to lead through clarity and consistency without formal line-management authority.
• Calm, decisive problem-solving skills and confidence handling complex client conversations.
• Experience owning or running an OKR framework and holding cross-functional teams accountable to shared goals.
• Ability to work across Product, Customer Success, Delivery, and management; familiarity with privacy, compliance, or technical SaaS is beneficial.

Culture & Benefits

• Hybrid work in a small, hands-on, close-knit company.
• Direct reporting to the CEO and broad influence over how the operation develops.
• Opportunity to build scalable systems supporting growth from approximately 35 to 100 clients by 2028.
• Work focused on practical implementation, operational clarity, and continuous improvement.