Customer Operations Manager (AI)

Location: Paris, France; hybrid schedule with 1 remote work day per week

Company

hirify.global is building an AI operating system for procurement that combines intake, approvals, vendor management, invoice matching, and ERP integrations in one AI-native SaaS platform.

What you will do

• Partner with Sales during pre-sales to define realistic implementation scope and timelines.
• Lead end-to-end delivery of enterprise implementations for clients with 5,000+ employees.
• Configure the hirify.global platform and coordinate required HRIS, ERP, and other integrations with the Tech team.
• Structure complex business problems into tailored, scalable solutions and lead executive workshops for Procurement and Finance Directors.
• Coordinate Tech, Product, and CSM teams on integrations, custom workflows, onboarding, and user training.
• Represent customer needs internally and improve scalable operations processes and documentation.

Requirements

• Master’s degree in Business or Engineering.
• 6–8 years of project management experience in a scale-up or consulting firm.
• Experience deploying SaaS solutions for enterprise clients with 5,000+ employees and complex tailored configurations.
• Strong client-facing, project management, communication, and presentation skills.
• Proactive, detail-oriented, adaptable, and focused on customer success in a rapidly changing startup environment.
• Native English speaker required.

Nice to have

• Familiarity with AI tools and no-code platforms such as N8N.

Culture & Benefits

• Competitive salary package plus BSPCE equity.
• RTT and Swile meal vouchers.
• Office at Morning Bourse in Paris with a hybrid work arrangement.
• Multicultural international team representing more than 15 nationalities.
• Opportunity to grow with a fast-scaling company.