Client Delivery Director

Location: Hybrid in Austin, Arlington, New York City, San Francisco, or remote across the United States; Toronto is also available as a remote location. Hub-based employees work from a local office at least 2 days per week or 8 days per month. Travel is required for client engagements, up to 25% for hybrid employees and up to 50% for remote employees.

Salary: $215,000–$250,000 USD in New York City and San Francisco; $195,000–$230,000 USD in other US locations; C$178,000–C$222,000 in Toronto.

Company

hirify.global provides a human transformation platform combining coaching, development, and AI-enabled workplace solutions.

What you will do

• Orchestrate end-to-end technical and operational delivery of the hirify.global platform for strategic enterprise clients.
• Translate client business needs into scoped deliverables, milestones, and delivery plans.
• Build executive, operational, and technical client relationships and serve as the primary delivery contact.
• Design governance mechanisms to monitor delivery effectiveness, timeliness, value realization, and customer experience.
• Lead communications, change management, risk identification, issue resolution, and escalation management.
• Coordinate post-sale execution across Customer Success, People Insights, Services, and Product while advocating for customer needs.

Requirements

• 10+ years of software and/or service delivery experience.
• 5+ years leading enterprise-wide SaaS platform deployments across operational and technical delivery.
• Strong communication skills with executive, business, and technical stakeholders.
• Strong program and project management skills; Scrum or Agile experience is a plus.
• Experience advising, coaching, influencing, and building relationships with executive-level clients at Fortune 1000 companies.
• Ability to identify early risk indicators, drive proactive remediation, and support AI adoption and cultural change.

Nice to have

• Scrum or Agile experience.
• Experience integrating AI into professional workflows.

Culture & Benefits

• Personal hirify.global coaching for the employee and a friend or family member.
• Medical, dental, and vision insurance.
• Flexible paid time off, federal or statutory holidays, and company-wide summer and winter breaks.
• Learning and Development stipend and five volunteer days.
• 401(k) self-contribution and charitable contributions on behalf of hirify.global.