Customer Service Specialist

Location: Greensboro, North Carolina, United States

Company

hirify.global manages Wrangler, Lee, and Helly Hansen lifestyle, outdoor, and workwear brands through a global platform, strategic sourcing model, and supply chain.

What you will do

• Process customer orders and contracts accurately and efficiently while following account-specific procedures and operational checklists.
• Coordinate with Sales, Credit, Planning, Logistics, Replenishment, Information Systems, Distribution, and Order Coverage teams to resolve customer and service issues.
• Support daily distribution center release operations, month-end shipment accuracy, seasonal ramp-ups, product launches, and promotional campaigns.
• Identify performance gaps and support coaching, training, workflow adjustments, and process improvements.
• Partner with the Supervisor or Manager on automation goals, end-to-end planning, reports, special projects, and performance tracking.
• Monitor customer compliance requirements and help resolve chargebacks and other service issues.

Requirements

• Entry-level profile with 1–2 years of customer service experience.
• High school diploma required; an associate or bachelor’s degree is preferred.
• Strong communication, problem-solving, analytical, critical-thinking, and decision-making skills.
• Ability to work independently, manage priorities, adapt to change, and collaborate effectively in a fast-paced environment.
• Proficiency in Microsoft Office.

Nice to have

• SAP experience.
• Knowledge of EDI processes and customer compliance standards.
• Experience supporting process improvements or new customer implementations.

Culture & Benefits

• Comprehensive benefits supporting physical, emotional, social, and financial wellbeing.
• Apparel discounts and flexible benefits options for employees and families.
• Four weeks of paid parental leave for eligible new parents.
• Flexible Fridays and tuition reimbursement.
• Culture centered on equitable opportunities, belonging, and collaborative work across a global workforce.