Customer Service/Parts Specialist (Pharma)

Location: Apex, NC, US. Qualified applicants must be legally authorized to work in the United States and must not require employer-sponsored work authorization now or in the future. The role includes coordination with field service for scheduled onsite visits.

Company

hirify.global Pharma develops technologies and solutions for the life science, supply chain, and high-tech manufacturing industries through a global operating organization.

What you will do

• Manage customer interactions related to parts, including quotations, orders, returns, repairs, warranties, complaints, stock availability, order confirmations, and shipping information.
• Research and verify incoming orders, including part numbers, descriptions, addresses, payment terms, and prices.
• Provide prompt customer support and follow up on issues, especially machine-down occurrences, while maintaining accurate interaction and complaint records.
• Coordinate with engineering, technical support, purchasing, European counterparts, and internal colleagues to define specifications and fulfill customer requests.
• Coordinate with the field service team and European counterparts to ensure parts availability before scheduled onsite visits and help prevent delivery delays.
• Support yearly parts sales and gross-profit targets by recommending spare parts and maintenance quotations for machines in the territory.

Requirements

• Associate degree in business administration, office administration, or a related technical field, or 3–5 years of experience in business customer support.
• Great attention to detail, clear verbal and written communication, analytical and organizational skills.
• Good working knowledge of part numbers.
• Eagerness to learn, positive attitude, initiative, and problem-solving skills.
• Computer literacy with common programs including MS Word, MS Excel, and MS Outlook.
• Legal authorization to work in the United States without current or future employer-sponsored work authorization.

Culture & Benefits

• Modern work environment with an open culture focused on improvements and new ideas.
• Global operating company with a wide customer base and growing business.
• International cooperation through a group expert network for company-wide concepts.
• Team environment focused on meeting or exceeding customer requirements.
• Attractive compensation package including health insurance and 401(k).