Customer Service/Parts Specialist

Location: Apex, North Carolina, United States. Applicants must be legally authorized to work in the United States and must not require employer-sponsored work authorization now or in the future.

Company

hirify.global is a global technology company providing intelligent manufacturing and supply chain solutions, including integrated hardware, software, and digital services.

What you will do

• Manage customer interactions related to parts, including quotes, orders, returns, repairs, warranties, and complaints.
• Prepare accurate quotations, verify order details, confirm stock availability, and provide shipping information.
• Review orders and deliveries, maintain customer records, and follow up promptly, especially during machine-down situations.
• Coordinate with engineering, technical support, purchasing, field service, and European counterparts to define specifications and ensure parts availability.
• Support yearly parts sales and gross-profit targets and recommend spare parts and maintenance quotes.
• Maintain professional, empathetic, and responsive customer support.

Requirements

• Associate degree in business administration, office administration, or a related technical field, or 3–5 years of business customer support experience.
• Strong attention to detail, analytical and organizational skills, and problem-solving ability.
• Clear verbal and written communication skills.
• Working knowledge of part numbers and computer literacy with MS Word, MS Excel, and MS Outlook.
• Initiative, eagerness to learn, and a positive attitude.
• Legal authorization to work in the United States without current or future employer sponsorship.

Culture & Benefits

• Modern work environment with an open culture focused on improvements and new ideas.
• International cooperation within a global expert network.
• Team environment focused on meeting or exceeding customer requirements.
• Health insurance and 401(k) included in the compensation package.