Customer Service Representative

Location: Hickory, North Carolina, United States. Must be legally authorized to work in the United States; visa sponsorship is not provided.

Company

hirify.global develops connectivity solutions and precision-plastic products supporting advanced technologies, including AI infrastructure.

What you will do

• Process, expedite, schedule, route, invoice, and coordinate returns and credits for customer orders.
• Prepare quotes, contracts, and project-level pricing with Sales and Product Management.
• Serve as the primary contact for customer inquiries by phone and email.
• Provide shipping and export-documentation guidance and maintain accurate customer and product records.
• Coordinate with Sales, Product Management, Application Engineering, and other internal teams to resolve quality concerns and customer requirements.
• Support account setup, product launches, samples, lead follow-up, and process improvements.

Requirements

• Associate degree or equivalent experience.
• 3+ years of customer service, account support, or inside sales experience.
• Strong organization, attention to detail, prioritization, and customer relationship skills.
• Excellent verbal and written communication, professionalism, adaptability, and teamwork.
• Proficiency with Microsoft Office and ERP or order management systems.
• Legally authorized to work in the United States without current or future sponsorship.

Nice to have

• Experience with Salesforce or similar CRM tools.
• Familiarity with JD Edwards or comparable ERP systems.
• Experience supporting global or international customers.
• Foreign language skills.

Culture & Benefits

• Competitive base salary with potential performance-based bonus.
• Four weeks of paid time off, paid holidays, and employee recognition programs.
• Health, dental, and vision plans.
• 401(k) retirement plan with employer match and planning resources.
• Collaborative, team-based culture with community engagement and STEM outreach opportunities.