Customer Service Technical Associate

Location: Hybrid in Hagerstown, Maryland, USA; 8 days per month in the Hagerstown office

Salary: $29,700–$49,650 USD per year

Company

hirify.global provides healthcare applications and related online and desktop software for medical professionals, students, faculty, researchers, and other customers.

What you will do

• Provide technical and customer support for account access, product extensions, subscriptions, orders, and adjustments.
• Resolve customer inquiries from initial contact through completion using established procedures.
• Maintain customer accounts, database records, transactions, and order information accurately.
• Use Salesforce CRM, backend support, and fulfillment systems to manage customer interactions.
• Communicate enhancement requests, bugs, and product issues to the appropriate teams.
• Monitor interaction quality, meet service-level deadlines, and manage customer service backlogs.

Requirements

• High school diploma, GED, or equivalent required.
• Previous customer service experience required.
• Proficiency with Microsoft Office or Office 365 required.
• Excellent communication and organizational skills, including professionalism during difficult customer interactions.
• Ability to multitask and work in a fast-paced environment and extended-hour shifts.
• Ability to work hybrid and attend the Hagerstown office 8 days per month.

Nice to have

• At least one year of call center experience or equivalent training.
• Experience with CRM systems.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Minimal travel is expected.

Hiring process

• Interviews must be completed without AI tools or external prompts.
• In-person interviews may be required, including onsite attendance at a hirify.global office.