Principal Product Manager, AVA AI

Location: North Carolina, USA

Salary: $158,800–$279,200 annual base compensation; commission or performance-based bonus may also be available.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations in over 100 countries.

What you will do

• Own the end-to-end roadmap for the AI-powered virtual agent platform, from prioritization through launch and adoption.
• Align partner teams on roadmap sequencing, dependencies, delivery timing, and shared outcomes.
• Lead platform enablement through internal adoption, documentation, stakeholder readiness, and cross-team coordination.
• Partner with engineering and design to deliver scalable AI-driven experiences that improve self-service and customer outcomes.
• Use customer feedback, product usage data, and market insights to guide priorities and strengthen platform value.
• Identify opportunities to apply AI, Generative AI, and LLM capabilities to conversational AI, virtual agents, and self-service automation.

Requirements

• 6+ years of product management experience, including experience with AI, SaaS, customer experience, conversational AI, or related technology platforms.
• Experience owning complex product capabilities from strategy and prioritization through development, launch, and adoption.
• Ability to operate independently at strategic and tactical levels while managing dependencies across multiple teams.
• Strong collaboration skills across engineering, design, customer success, enablement, and product stakeholders.
• Solid understanding of AI, Generative AI, and LLM applications in conversational AI, virtual agents, automation, or digital self-service.
• Strong product judgment and communication skills, including the ability to explain strategy, trade-offs, and technical concepts to technical and non-technical stakeholders.

Nice to have

• Experience with platform enablement, internal adoption, documentation, or cross-functional readiness.
• Experience managing roadmaps with significant product or engineering dependencies.
• Knowledge of virtual agent platforms, conversational AI, customer experience technology, or digital self-service ecosystems.
• Experience shaping product strategy as ownership and scope evolve.

Culture & Benefits

• Flexible-first culture with flexible work schedules and work-from-home opportunities.
• Medical, dental, vision, and telehealth coverage.
• Open Time Off, 10 paid holidays, and paid volunteer time.
• 401(k) matching program, adoption assistance, and fertility treatment benefits.
• Mentorship, learning programs, leadership development, and education support.
• Well-being resources, August Free Fridays, and regionally tailored programs for employees and families.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by interviews with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.