Key Lead, Las Vegas

Location: Las Vegas, NV, United States; onsite store role

Salary: $19–$20 per hour

Company

hirify.global is a people-powered beauty brand creating connected online and offline customer experiences.

What you will do

• Support the store leadership team across front-of-house and back-of-house operations.
• Lead shift huddles, communicate business goals and store updates, and provide ongoing team feedback.
• Manage daily coverage needs, meal breaks, rest periods, and Editor Zone Charts.
• Coach customer experience principles and support customer accommodations, returns, exchanges, and guest recovery.
• Participate in the Host of the Party manager-on-duty program and complete opening and closing duties.
• Reinforce business KPIs, operational standards, visual merchandising, cleanliness, safety, and community partnership efforts.

Requirements

• At least 2 years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
• Experience fostering an engaging, welcoming, inclusive, and people-first employee culture.
• Strong communication skills and the ability to motivate teams and maintain employee morale.
• Passion for detail-oriented customer and employee experiences.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice to have

• Experience executing customer service improvements and operational efficiencies.

Culture & Benefits

• People-first culture centered on authenticity, integrity, inclusion, equity, and empathy.
• Commitment to a safe, equitable, and inclusive workplace free from discrimination, harassment, bullying, and intimidation.
• Full-time positions include a competitive compensation and benefits package.
• Potential for continued pay progression based on strong performance.