Manager, Advanced Consulting - Professional Services (SaaS)

Location: Remote, United States

Salary: $80,000–$100,000 per year

Company

hirify.global provides end-to-end software and expertise for nonprofit organizations and other social-good organizations, supporting more than 20,000 customers.

What you will do

• Lead, mentor, and develop a team of Advanced Support Consultants.
• Oversee proactive post-implementation consulting and technical service delivery for clients.
• Act as an escalation point and coordinate with Sales, Customer Success, Implementation, Support, and Product Management.
• Oversee workflow design, form configuration, reporting consultation, and other technical deliverables.
• Monitor KPIs, analyze performance and client-satisfaction data, and present reports to leadership.
• Improve team processes, documentation, quality standards, and delivery efficiency.

Requirements

• Must be located in the United States; remote work applies to U.S.-based full-time employees.
• Current or future employment authorization sponsorship is not available.
• At least 2 years of preferred team-lead or management experience in a SaaS professional services organization.
• Experience in technical support or consulting, preferably in software or technology.
• Strong leadership, client communication, problem-solving, organization, and data-driven decision-making skills.
• Understanding of system configuration, technical troubleshooting, support processes, and relevant technology platforms.

Nice to have

• Experience working with nonprofit and government organizations.

Culture & Benefits

• Inclusive and equitable culture focused on meaningful social impact.
• Comprehensive benefits supporting health, well-being, and professional growth.
• Potential bonuses, incentives, equity, and other total-rewards components.
• Compensation and benefits vary according to U.S. location, skills, experience, education, and applicable local standards.