Customer Service Executive (Portuguese & Spanish)

Location: Dublin, Ireland (HQ); hybrid work. Shift pattern: Wednesday–Sunday, 14:30–23:00.

Company

hirify.global develops cloud-based employee recognition applications that help global brands connect workplace culture with shared purpose, gratitude, and employee engagement.

What you will do

• Act as the first point of contact and voice of hirify.global for customers.
• Resolve day-to-day issues such as password requests and complex problems such as supply chain malfunctions through phone and email.
• Own, document, and resolve customer cases, recording outcomes and improvement opportunities.
• Deliver positive customer experiences and manage disputes across geographies and cultures.
• Identify and implement process improvements.

Requirements

• Full fluency in English, Spanish, and Portuguese.
• Strong focus on customer experience and timely issue resolution.
• Ability to build customer relationships and collaborate respectfully with team members.
• Ability to use technology systems accurately, update customer records, and follow automated workflows.
• Positive, ambitious, determined, and helpful approach with an interest in career growth.

Culture & Benefits

• Diverse environment with more than 25 nationalities.
• 25 days of annual leave, increasing with years of service.
• VHI health care and dental cover for employees and dependants.
• Pension after the probation period, income protection, and life assurance.
• Tuition reimbursement, access to hirify.global University, and employee recognition programs.
• Discounted gift certificates and TaxSaver travel cards, free parking subject to availability, meals, wellness activities, and catered events.