Customer Success Manager, High Touch (AI)

Location: Dublin, Ireland; hybrid with at least three days per week in the office

Company

hirify.global develops Fin, an AI Customer Agent and integrated help desk that helps businesses deliver always-on customer support across service, sales, and ecommerce.

What you will do

• Build trusted-advisor relationships with high-value customers, including C-suite and executive stakeholders.
• Guide customers and account teams in creating Success Plans, QBRs, Executive Business Reviews, strategic planning sessions, and churn mitigation plans.
• Advise customers on Fin products and solutions to drive adoption, successful implementation, and value realization.
• Develop and execute adoption and change-management strategies for high-value AI product accounts.
• Identify risks, reduce churn and contraction, and forecast growth opportunities for Fin solutions.
• Share customer insights internally and act as the Voice of the Customer for the Solutions team.

Requirements

• 8+ years of relevant experience in customer success, account management, or strategic consulting.
• Experience with SaaS business models and complex enterprise customer needs across global teams.
• Experience establishing trusted-advisor relationships and guiding customers toward measurable outcomes.
• Experience using Success Plans to align business goals and define success metrics.
• Ability to communicate complex problems clearly and concisely to different audiences.
• Self-motivated, entrepreneurial team player with a record of building lasting customer and colleague relationships.

Culture & Benefits

• Hybrid working policy combining in-person collaboration with flexibility to work from home.
• Benefits and programs supporting health, wellbeing, family, time away from work, and financial wellbeing.
• Benefits vary by location according to local practices and requirements.
• Open and accepting work environment focused on collaboration and shared company values.
• Commitment to equal employment opportunity and a diverse workplace.