Technical Support Specialist (AI)

Location: On-site in Warsaw or Dublin

Company

hirify.global builds an AI teammate for Slack and Microsoft Teams that connects to thousands of tools and performs operational work for companies.

What you will do

• Own tier-1 support by triaging, reproducing, resolving, or escalating customer issues with clear reproductions.
• Read logs, test workarounds, and write actionable bug reports for engineering.
• Turn ticket patterns into trend maps that inform product decisions.
• Help customers understand and explain unexpected AI agent behaviour.
• Improve documentation, macros, and self-serve fixes to reduce support volume.

Requirements

• 2–5 years of technical support experience at a SaaS or AI company, or an equivalent track record.
• Outstanding written and clear professional spoken English; English is the working language.
• Technical ability to reproduce issues, read logs, and participate in engineering discussions.
• Daily use of AI for triage, reproduction, or drafting, or previous support experience for an AI product.
• Curiosity about how systems break and comfort working with scrappy tooling and ambiguity.

Nice to have

• Previous experience supporting an AI or agent product.
• Experience writing documentation or help-center content that reduced ticket volume.
• Ability to read code, even without writing it daily.

Culture & Benefits

• Small team with high trust, low process, and strong individual ownership.
• Decisions are made by owners rather than committees.
• Direct user interaction from the first day and meaningful product ownership.
• Top-of-the-market salary is offered.