Technical Support Specialist, German Speaking (IoT)

Location: Galway, Ireland; hybrid work

Company

hirify.global develops mobile and IoT device management solutions for enterprise customers, managing millions of devices worldwide.

What you will do

• Provide telephone- and email-based post-sales technical support for software products.
• Investigate customer-reported issues and collaborate with internal stakeholders through resolution.
• Diagnose and resolve application queries related to mobile device management solutions.
• Reproduce customer environments using different devices to troubleshoot issues.
• Keep customers informed about progress and respond to requests within service standards.

Requirements

• Degree or diploma in computer networking, information technology, computer science, or a related technical field.
• Understanding of the OSI model and networking principles, including firewalls, network protocols, and subnetting.
• Knowledge of modern Windows client and server operating systems.
• Knowledge of mobile computing platforms, including Android and iOS.
• At least 1–2 years of relevant experience; exceptions may be considered for qualified candidates.
• Fluent German and English, with strong verbal and written communication skills.

Nice to have

• Experience with database management systems such as SQL Server.
• Experience with virtualization technologies such as VMware or Hyper-V.

Culture & Benefits

• Fast-paced, agile working environment focused on continuous innovation and personal growth.
• Opportunity to work with leading technologies and complex projects.
• Collaboration with internal teams and technology partners.
• Permanent employment with a global software and IoT company.