Customer Success Manager, Bilingual (German) - EMEA

Location: Ireland; hybrid from a commutable distance to the Cork office or fully remote from elsewhere in Ireland

Company

hirify.global develops zero-trust cybersecurity software for password, passkey, secrets, privileged access, secure remote access, and encrypted messaging.

What you will do

• Manage a portfolio of SMB and enterprise customers throughout the customer lifecycle.
• Drive renewals, cross-sells, upsells, revenue growth, and customer advocacy.
• Communicate with German-speaking customers and build relationships with senior and C-level stakeholders.
• Conduct technical and quarterly business reviews, establish customer goals, and present Keeper solutions.
• Troubleshoot customer issues, coordinate with internal teams, and advise customers on password security best practices.
• Analyze portfolio data to prioritize opportunities and risks while contributing to Customer Success programs.

Requirements

• At least 1 year of experience in Account Management, SaaS Customer Success, or Sales.
• Fluent written and verbal German and English.
• Technical knowledge of software integrations, including SSO and directory integrations, as well as implementation, onboarding, and support.
• Experience working with and selling to enterprise organizations, C-level executives, IT, and cybersecurity leaders.
• Working knowledge of Salesforce.com and strong business application skills.
• Ability to manage multiple priorities, resolve customer issues, and communicate with diplomacy and attention to detail.

Nice to have

• Undergraduate degree such as a BA or BS.
• Experience in the IAM industry.

Culture & Benefits

• Supportive and independent working environment with opportunities for professional growth.
• Private healthcare with no waiting period.
• Pension contribution with no waiting period.
• Sick pay.
• Onsite lunches and a Bike-to-Work Scheme for local employees.