Senior French Speaking Customer Operations Agent (French Life Insurance)

Location: Dublin, Ireland

Company

hirify.global provides a global, end-to-end wealth management platform that integrates technology with business and investment operations for financial institutions.

What you will do

• Process customer operations for corporate and retail clients, including maintaining files and records and issuing quotes or payments.
• Deliver accurate, high-quality services to clients based in France and meet contractual KPIs and KRIs.
• Follow operational controls, manage risk events and breaches, and provide reporting evidence to managers and senior officers.
• Handle client assets and client money in line with quality, compliance, and fraud-prevention requirements.
• Support operational transformation and continuous improvement programmes.
• Communicate with clients, consultants, agents, third parties, and internal stakeholders in French and English.

Requirements

• Fluent written and spoken business French is essential.
• Experience in the French life insurance market is required.
• Operations experience in wealth management, insurance, or pensions.
• Experience delivering high-quality client or customer service.
• Ability to work accurately, meet deadlines, and understand regulations applicable to France.
• Strong interpersonal, communication, influencing, and standard office application skills.

Nice to have

• Degree or equivalent qualification in business.
• Change management experience.

Culture & Benefits

• Collaborative relationships across a global business.
• Culture focused on openness, ethical decision-making, constructive challenge, and engagement.
• Training and development to maintain professional and technical knowledge.
• Mandatory training and continuing professional development support.