Customer Success Manager - Japanese Speaking (Fintech)

Location: Shanghai, China; hybrid work with office attendance at least 2 days per week

Company

hirify.global provides a fraud-prevention decision engine for global digital commerce, using identity and transaction data to help businesses reduce fraud, increase revenue, and improve customer experience.

What you will do

• Enable client stakeholders on the platform and technology before and after account launch.
• Lead monthly and quarterly business reviews with client executives, communicating performance, value, and ROI.
• Build executive relationships, drive advocacy through references and case studies, and identify expansion opportunities with Sales.
• Own retention for the assigned book of business and oversee contract renewals.
• Share customer insights with Product and leadership teams to influence the product roadmap.
• Coordinate technical questions and troubleshooting with Support while maintaining accurate account data.

Requirements

• 3–4 years of post-launch, client-facing Account Management or Customer Success experience in the Japanese market.
• Fluent Japanese and English communication skills.
• Experience leading executive business reviews and presenting the value and ROI of a company’s solution.
• Experience developing strategic account plans from customer objectives and issues, and communicating them to internal leadership.
• Experience collaborating with Product, R&D, Operations, and Support teams, as well as training clients on software products.
• Ability to work autonomously in a fast-paced environment, manage ambiguity, and solve complex operational problems hands-on.

Nice to have

• Experience in a SaaS startup environment.
• Background in payments, fraud, or finance.

Culture & Benefits

• Hybrid work model combining office collaboration with remote flexibility.
• Competitive salary and bonus plan.
• Restricted Stock Units.
• Private health insurance with vision and dental coverage.
• Half-day Fridays every week.