Account Manager (Fintech)

Location: On-site in Wanchai, Hong Kong, China

Company

A fast-growing fintech delivering online payments and financial services to brick-and-mortar businesses.

What you will do

• Build trusted relationships with decision-makers and executives across strategic enterprise accounts.
• Serve as the escalation point for complex client issues and coordinate timely solutions with internal teams.
• Identify and develop upselling and cross-selling opportunities by aligning products and services with client goals.
• Collect and analyse client feedback, providing actionable insights to Product and Technology teams.
• Track account management performance and client satisfaction metrics to support continuous improvement.
• Support onboarding through technical and operational guidance, client training, and value realisation.

Requirements

• 8–10 years of experience managing enterprise-level B2B key accounts in complex environments.
• Professional experience in fintech, SaaS, or payment services.
• Strong interpersonal, communication, problem-solving, and prioritisation skills.
• Experience with Google Workspace, Microsoft Office, and CRM software.
• Flexibility to work across time zones in support of a global team.
• Fluent English, Mandarin, and Cantonese required.

Nice to have

• Experience working with retail, food and beverage, or hospitality clients.

Culture & Benefits

• Opportunity to work in a rapidly growing and innovative fintech environment.
• Competitive salary and benefits package.
• Career growth opportunities in leadership and strategy.
• Collaborative and inclusive workplace where contributions are recognised.