Founding Technical Account Manager - USA

Location: Mountain View, California, USA; ideally based in the San Francisco Bay Area or willing to relocate to the United States. On-site work at the Mountain View office is required a few days a week, while remote candidates will also be considered.

Salary: $170,000–$210,000 base, plus variable compensation, equity, and benefits.

Company

Research lab and inference provider focused on realtime AI for consumer-facing applications, including speech models, LLM serving, large-scale inference infrastructure, and modular APIs.

What you will do

• Own renewals across a portfolio of customer accounts, identify requirements, negotiate contracts, and close renewals on time.
• Find expansion opportunities across new teams, use cases, and larger commitments, and work with Sales on growth plans.
• Learn the products and customer deployments in depth, provide technical guidance, troubleshoot issues, and involve Solutions or Engineering when needed.
• Build relationships with technical users and business decision-makers, run regular check-ins and business reviews, and demonstrate customer value.
• Track usage, engagement, and account-health signals to identify risks and act on them early.
• Use AI tools for account research, meeting preparation, and follow-up; maintain accurate CRM data and communicate customer feedback to Product and Engineering.

Requirements

• 4+ years of experience in technical account management, customer success, or a similar customer-facing role at a software company.
• Demonstrated experience owning renewals, growing accounts, and negotiating contracts.
• Comfort with technical products and the ability to communicate credibly with engineers and business stakeholders.
• Experience managing multiple accounts simultaneously and prioritizing effectively.
• Familiarity with CRM and customer success tools, plus interest in using AI to work more efficiently.
• Strong written and verbal communication skills and composure when handling escalations.
• Self-direction and comfort working in a small team where processes are still being built.

Culture & Benefits

• Full-time employment with variable compensation, equity, and benefits.
• Hybrid work involving several days per week on-site at the Mountain View office; remote candidates are also considered.
• Opportunity to help shape account-management processes as an early member of the team.

Hiring process

• The recruiter will provide more information about the specific salary range for the targeted location during the hiring process.