AI Solutions Engineer

Location: Boston, MA; hybrid

Salary: $150K–$200K annually plus equity

Company

hirify.global develops AI solutions for critical cybersecurity workflows.

What you will do

• Own the end-to-end post-sale customer lifecycle, including onboarding, adoption, value realization, and expansion readiness.
• Build success plans, stakeholder maps, program milestones, and cross-functional workstreams across Product, Engineering, Sales, and customer organizations.
• Lead onboarding, workflow alignment, technical enablement, platform configuration, Skills and workflow creation, and ongoing tuning and optimization.
• Monitor customer health and platform performance, identify risks and degradations, and coordinate resolution of blockers and escalations.
• Run customer communication cadences, including status reviews, executive check-ins, QBRs, and ad hoc discussions.
• Surface customer insights and product feedback, inform roadmap priorities, and identify opportunities to expand adoption and usage.

Requirements

• 5+ years of experience in Technical Account Management, Consulting, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
• Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
• Strong program management skills, including driving alignment across multiple stakeholders, workstreams, and milestones.
• Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
• Ability to translate technical concepts into clear business value for practitioner and executive audiences.
• Demonstrated customer advocacy, including the confidence to challenge internal assumptions and norms in service of customer outcomes.
• Proven experience driving onboarding, adoption, change management, and measurable customer outcomes.
• Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
• Excellent written and verbal communication skills.

Nice to have

• Experience with AI, automation, and security operations platforms.
• Experience in startup or high-growth environments.

Culture & Benefits

• Hybrid work based in Boston, MA.
• Full-time employment with equity offered.
• Opportunity to join an early customer experience organization and shape its operating foundation.
• Close collaboration with Product, Engineering, Sales, and customer stakeholders.