Director of Technical Account Management (AI Risk Decisioning)

Location: Remote

Salary: $255K–$285K annually, plus equity

Company

hirify.global builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk.

What you will do

• Lead, hire, coach, and scale a high-performing Technical Account Management organization.
• Establish account ownership standards covering onboarding, implementation, adoption, renewal, expansion, customer health, and executive engagement.
• Own team performance across gross revenue retention, net revenue retention, customer satisfaction, product adoption, and time-to-value.
• Serve as the senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements.
• Guide technical customer work across APIs, SQL, Python, cloud infrastructure, data integrations, and enterprise workflows.
• Champion agentic AI adoption and translate customer insights into product, engineering, and roadmap improvements.

Requirements

• 10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles.
• 5+ years of experience hiring, coaching, developing, and scaling technical customer-facing teams.
• Experience owning enterprise portfolios and outcomes across retention, expansion, adoption, GRR, and NRR.
• Strong technical foundation in REST APIs, SQL, Python, data integrations, and cloud infrastructure such as AWS, GCP, or Azure.
• Experience with AI/ML platforms, agentic AI, LLM-powered workflows, AI agent evaluation, monitoring, and production governance.
• Executive communication, commercial judgment, KPI-driven leadership, and experience in fintech, enterprise SaaS, financial-services risk, or AI platforms.

Nice to have

• Domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning.
• Experience with rules engines, ML-driven decisioning, case management, alert management, or risk operations.
• Experience with Salesforce, Gainsight, Totango, or similar customer success platforms.
• Experience building a Technical Account Management function in a high-growth startup or scale-up.

Culture & Benefits

• Remote-first culture with a family-friendly environment.
• Competitive salary, equity, and a 401(k) plan.
• 100% employer-covered health, dental, and vision insurance for employees and dependents in the US.
• Unlimited paid time off, regular team events, and offsites.
• Learning and professional development opportunities focused on high-impact work protecting online transactions.