Technical Account Manager (Observability)

Location: Hybrid, onsite 3 days per week in the Boston or San Francisco offices.

Company

hirify.global is a fast-growing Series B startup providing a cloud-native observability platform designed for Kubernetes, deployed in customers’ own clouds, and powered by eBPF.

What you will do

• Serve as a trusted technical advisor and own the post-sale technical relationship with customers.
• Onboard customers, drive adoption, and support ongoing engagement and expansion.
• Represent customer needs internally and contribute insights to product decisions.
• Build self-serve documentation, tutorials, and ready-made solutions for common problems.
• Track multiple customer issues through resolution and escalate complex issues to the appropriate teams.
• Monitor the observability market and share insights that inform product and go-to-market strategy.

Requirements

• 4+ years of experience in a customer-facing technical role, such as Technical Sales, Customer Success Engineer, Technical Account Manager, Professional Services Engineer, or a similar position.
• Hands-on experience with observability tools including Datadog, Grafana, Prometheus, or OpenTelemetry.
• Hands-on experience with cloud-native infrastructure including Docker, Kubernetes, and AWS, Azure, or GCP.
• Experience turning complex technical concepts into clear, actionable customer guidance.
• Excellent written and verbal communication skills with strong business and technical acumen.

Nice to have

• Dedicated experience in an observability-focused role.
• A degree in Computer Science or Engineering.

Culture & Benefits

• Join the Customer Success team and work closely with colleagues in Tel Aviv and the VP of Customer Success.
• Be the first Technical Account Manager on the ground in the US.
• Help shape the Technical Account Manager function as it is built out.
• Work on a modern observability platform for microservices, infrastructure, and AI workloads.