Technical Account Manager (Observability)

Location: Hybrid role with three onsite days per week in the Boston or San Francisco offices, United States

Company

hirify.global is a fast-growing Series B startup delivering a cloud-native observability platform designed for Kubernetes, deployed in customers' own cloud environments and powered by eBPF. The platform provides full-stack observability across microservices, infrastructure, and AI workloads.

What you will do

• Serve as a trusted technical advisor and manage the post-sale technical relationship with customers.
• Onboard customers, support adoption, and build lasting technical relationships.
• Represent customer needs internally and provide insights that influence product decisions.
• Create self-serve documentation, tutorials, and ready-made solutions for common customer problems.
• Track multiple technical issues through resolution and escalate complex cases to the appropriate teams.
• Monitor the observability market and share insights that inform product and go-to-market strategy.

Requirements

• 4+ years of experience in a customer-facing technical role such as Technical Sales, Customer Success Engineer, Technical Account Manager, or Professional Services Engineer.
• Hands-on experience with observability tools including Datadog, Grafana, Prometheus, or OpenTelemetry.
• Experience with cloud-native infrastructure, including Docker, Kubernetes, and AWS, Azure, or GCP.
• Ability to turn complex technical concepts into clear, actionable customer guidance.
• Excellent written and verbal communication with strong business and technical acumen.

Nice to have

• Dedicated experience in an observability-focused role.
• Computer Science or Engineering degree.

Culture & Benefits

• Opportunity to be the first Technical Account Manager in the US.
• Work alongside a Customer Success team based in Tel Aviv and report to the VP of Customer Success.
• Significant influence over the development of the Technical Account Management function.
• Three days per week onsite in the Boston or San Francisco office.