Technical Account Manager (AI)

Location: Remote, Boston, MA

Company

Develops enterprise software and AI solutions spanning knowledge graphs, AI/ML, agentic application development, orchestration, and governance.

What you will do

• Build trusted relationships with CIOs, CTOs, enterprise architects, and other senior customer stakeholders.
• Develop and own customer adoption plans aligned with customer strategies and product usage goals.
• Lead technical kickoffs, workshops, account reviews, and enablement activities that drive customer self-sufficiency.
• Prototype and lightly integrate solutions across hirify.global, Graph Studio, and AI Cloud, engaging Specialists and Expert Services for complex implementations.
• Identify technical use cases and scaling opportunities, while contributing technical input to bids and RFx processes.
• Capture field insights, mentor TAMs, and provide structured customer feedback to product and Field CTO teams.

Requirements

• Degree in computer science, engineering, or a related field; advanced degrees are welcome.
• Experience in technical customer management, consultancy, presales, or similar software or technology roles.
• Expertise in customer adoption and account disciplines, with hands-on capability in prototyping, demonstrations, and product work.
• Proficiency in software, data, and AI delivery practices, along with generative AI usage.
• Ability to advise on customer architecture and product integration while coordinating AEs, Specialists, Expert Services, and Partner Managers.
• Flexible approach to work with potential travel for customer engagements.

Culture & Benefits

• Remote work environment.
• Opportunity to work with enterprise AI, knowledge graphs, and agentic applications.
• Collaboration with product, field CTO, services, sales, partner, and specialist teams.
• Focus on knowledge sharing, mentoring, customer self-sufficiency, and continuous improvement.