Senior Technical Account Manager (Cloud Compute)

Location: United States (Remote); job listing associated with Cambridge, Massachusetts.

Base salary for US-based candidates: $140,625–$253,125 per year. Compensation outside the US varies.

Company

hirify.global provides a distributed cloud-to-edge platform for cloud computing, security, content delivery, and AI applications.

What you will do

• Act as the dedicated technical advisor for customers using Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Understand customer environments, business objectives, application architectures, and workload requirements.
• Create and execute customer success plans that drive adoption, retention, business value, and long-term growth.
• Advise on cloud compute strategy, workload placement, scalability, performance optimization, operational best practices, and digital transformation.
• Guide customers on AI inferencing and agentic AI opportunities and align infrastructure capabilities with business outcomes.
• Collaborate with product, engineering, support, and professional services teams; conduct business reviews and technical consultations; and track customer success metrics including retention, NPS, customer health, and cloud consumption growth.

Requirements

• At least 8 years of experience and a bachelor's degree or equivalent experience.
• Experience in cloud computing, infrastructure, DevOps, technical account management, solutions architecture, or customer success in a customer-facing role.
• Excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
• Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
• Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
• Ability to translate business objectives into practical cloud and AI adoption strategies.
• Proven success building trusted relationships with executive stakeholders and technical teams.
• Excellent communication, presentation, and consultative problem-solving skills.

Culture & Benefits

• Remote work supported through the FlexBase program, with flexibility to work from home, an office, or a combination of both.
• Healthcare, wellness, financial, and employee assistance benefits.
• 401(k) savings plan, company holidays, paid time off, sick time, parental leave, and other family-friendly benefits.
• Potential annual bonus or incentive compensation, equity awards, and an Employee Stock Purchase Plan.
• Eligibility requirements apply to benefits.