Customer Success Specialists (CSS)

Location: Remote from Belgium; legal eligibility to work from Belgium is required. Remote work is flexible, with occasional onsite activities and in-person collaboration.

Company

hirify.global builds prevention insurance by integrating insurance, prevention, and care into a single digital healthcare experience.

What you will do

• Manage operational excellence and ongoing support for a portfolio of 5–10 strategic B2B accounts.
• Train and onboard administrators on the product, workflows, affiliations, payroll management, invoicing, and billing.
• Own support requests end to end, investigate issues, coordinate internal teams, and ensure timely resolution.
• Handle complex and sensitive conversations, including objections, escalations, and high-stakes operational topics.
• Identify recurring pain points and improve documentation, playbooks, tooling, and product feedback.
• Collaborate with Key Account Managers, Pre-Sales, Customer Success Managers, Product Specialists, and Operations.

Requirements

• Previous B2B customer-facing experience in customer success, teaching, communication, or a related role.
• Excellent written and spoken Dutch and English; full working proficiency is required.
• Strong problem-solving, organization, time management, listening, empathy, and pedagogical skills.
• Ability to work autonomously, manage competing priorities, learn quickly, and adapt to change.
• Confidence training small groups and communicating with members by email, video call, and phone.
• Must be legally eligible to work from Belgium.

Nice to have

• Understanding of the Belgian healthcare system.
• Experience in sales-facing roles such as Account Executive or Sales.
• Experience working with complex or new topics.

Culture & Benefits

• Remote work flexibility with an emphasis on in-person collaboration.
• Opportunities to shape processes, tooling, playbooks, and ways of working as the function grows.
• Collaborative environment focused on knowledge sharing, initiative, and continuous learning.
• Full-time opportunity within the B0–C0 level range.