Customer Onboarding Manager (NL) (SaaS)

Location: Remote-based in the Netherlands with regular weekly travel to customers; candidates should be in the Eastern Region of the Netherlands, particularly Venlo, Eindhoven, Den Bosch, or Nijmegen.

Company

hirify.global is a technology scale-up developing a cloud-based SaaS Transport Management Platform that automates administrative processes and optimizes transport planning.

What you will do

• Guide transport companies through the full onboarding journey, from kickoff and process analysis to go-live and aftercare.
• Analyse planning, order entry, and invoicing workflows and translate them into efficient hirify.global configurations.
• Configure the platform and deliver hands-on customer training.
• Act as the main implementation contact, supporting satisfaction, transition quality, and user adoption.
• Support pre-sales by analysing client needs and providing technical input during demos.
• Capture improvement opportunities and collaborate with Sales, Product, and Engineering.

Requirements

• Operational experience in transport or logistics, or experience implementing complex SaaS solutions.
• Strong communication skills with technical and non-technical audiences.
• Customer-focused, proactive, organised, flexible, and comfortable taking ownership in a fast-paced environment.
• Fluent Dutch and English, both written and spoken.
• Valid driver’s license and access to a car for customer visits within the Netherlands.

Culture & Benefits

• Competitive salary package.
• Ownership, responsibility, and the opportunity to make a direct impact.
• Flexible and trust-based working environment.
• Opportunity to grow with a scale-up expanding across Europe.