Account Manager (NL) (SaaS Transport Management)

Location: Hybrid role based in the Netherlands, with regular weekly travel to customers across the country; preference for the Amsterdam-Utrecht-Rotterdam area.

Company

hirify.global is a SaaS Transport Management Platform scale-up developing an all-in-one system for logistics operations, including order entry, planning, invoicing, and AI-powered automation.

What you will do

• Manage and nurture existing customer relationships after implementation.
• Run quarterly business reviews, follow up on requests, and maintain visibility into customer needs.
• Monitor customer usage and performance to identify expansion, optimization, and added-value opportunities.
• Collaborate with support, onboarding, and product teams to deliver seamless customer experiences.
• Train and guide customers on maximizing the platform's value.
• Capture, document, and communicate product feature requests while keeping customers informed.

Requirements

• 3–4 years of experience in account management, customer success, or another client-facing role.
• Experience in the transportation industry; container transport knowledge is an advantage.
• Technical familiarity with SaaS products, APIs, and integrations.
• Comfort with upselling, commercial objectives, presentations, and demos.
• Strong interpersonal, communication, problem-solving, organizational, and customer-centric skills.
• Fluent Dutch and English, spoken and written, and willingness to visit clients regularly.

Culture & Benefits

• Competitive salary package and benefits.
• Flexible working hours with a home office as the base.
• Growth opportunities in a fast-scaling technology company.
• Driven and inclusive team focused on transforming the logistics industry.