Account Manager (NL) - German Speaking

Location: Remote based in the Netherlands with regular weekly travel to customers across the country; preference for the North-East region, including Nijmegen, Arnhem, Enschede, Zwolle, and Apeldoorn. Hybrid work setup.

Company

Cloud-based SaaS Transport Management Platform helping logistics operations automate administrative work, optimize planning, and improve profitability and sustainability.

What you will do

• Manage and nurture post-implementation customer relationships, ensuring satisfaction and successful platform adoption.
• Act as the key account manager by leading quarterly business reviews, tracking requests, and maintaining visibility into customer needs.
• Monitor client usage and performance to identify opportunities for added value, expansion, and optimization.
• Collaborate with support, onboarding, and product teams to deliver seamless customer experiences.
• Provide customer training, guidance, presentations, and product demonstrations.
• Capture, document, and communicate product feature requests while keeping customers informed of progress.

Requirements

• 3–4 years of experience in account management, customer success, or another client-facing role.
• Experience in the transportation industry; container transport knowledge is a strong plus.
• Technical confidence with SaaS products, APIs, and integrations.
• Comfort with upselling, commercial objectives, presentations, and demonstrations.
• Strong interpersonal, communication, problem-solving, organizational, and customer-centric skills.
• Fluent Dutch, English, and German, spoken and written; willingness to visit clients regularly and be based in the Netherlands.

Culture & Benefits

• Competitive salary package and benefits.
• Flexible working hours with a home office as the work base.
• Growth opportunities in a fast-scaling technology company.
• Inclusive, collaborative environment focused on transforming the logistics industry.