Customer Onboarding Manager (FR) - Spanish Speaking (SaaS)

Location: Remote-based in France with regular customer travel across France; hybrid role. The Nouvelle-Aquitaine and wider Bordeaux region is preferred.

Company

hirify.global is a technology scale-up developing a cloud-based SaaS Transport Management Platform that automates administrative processes, optimizes transport planning, and supports more efficient logistics operations.

What you will do

• Guide transport companies through the full hirify.global onboarding journey, from kick-off and process analysis through go-live and aftercare.
• Analyse planning, order entry, invoicing, and other operational workflows and translate them into an efficient hirify.global setup.
• Configure the platform and deliver hands-on training to support user adoption.
• Act as the main implementation contact, monitoring customer satisfaction and transition progress.
• Support pre-sales by analysing prospective customer needs and providing technical input during demos.
• Capture customer insights and collaborate with Sales, Product, and Engineering on solution improvements.

Requirements

• Operational experience in transport or logistics, or experience implementing complex SaaS solutions with an interest in logistics operations.
• Strong communication skills with technical and non-technical audiences.
• Customer-focused, proactive, organised, flexible, and comfortable taking initiative in a fast-paced environment.
• Fluent French, English, and Spanish in both written and spoken communication.
• Regular travel within France is required; a valid driver’s licence and access to a car or other transportation are needed.

Culture & Benefits

• Competitive salary package.
• High level of responsibility, ownership, and impact.
• Opportunities to grow with a European scale-up.
• Flexible and trust-based working environment.