Senior Account Manager (CRM)

Location: London, United Kingdom; hybrid, with office attendance an average of four days a week

Company

hirify.global is a global creative company combining brand experience, customer experience, commerce, data, technology, and production as part of WPP.

What you will do

• Act as the main client point of contact and manage relationships with key clients.
• Interpret client briefs, challenge requirements when needed, and develop briefs and insights for planning and creative work.
• Lead data-driven CRM campaigns across email and push notifications and deliver toolkits for multiple markets.
• Present creative work, manage feedback, and collaborate with Creative, Strategy, CRM, data, and implementation teams.
• Support data strategy development and ensure campaign strategies are technically feasible within the CRM system.
• Estimate and reconcile project budgets, support invoicing, troubleshoot issues, and maintain team administration.

Requirements

• Experience in account management within an agency or client-focused environment.
• Ability to manage client communication, interpret briefs, present creative work, and challenge feedback constructively.
• Experience working with CRM campaigns, including email and push notifications.
• Ability to collaborate with data, creative, strategy, finance, and implementation teams.
• Experience supporting project budgets, reconciliation, invoicing, and delivery administration.
• Availability to work in a hybrid setup in London, with office attendance an average of four days per week.

Culture & Benefits

• Cross-functional collaboration across Creative, Strategy, CRM, data, implementation, and finance teams.
• Work on technology-focused campaigns for major global brands and multiple markets.
• Hybrid working model designed to support creativity, collaboration, and connection.
• Flexibility or workplace accommodations can be discussed during the interview process.
• Equal-opportunity environment focused on respect, inclusion, and career progression.