Principal Product Manager - Consumer & Customer Experience Platform (AI)

Location: United States. Hybrid working model combining home and office work, subject to agreement with the manager.

Compensation: Minimum monthly gross compensation of 32,640 PLN, with final compensation based on experience, qualifications, responsibilities, and internal alignment. Performance-based variable compensation and bonuses may apply.

Company

hirify.global uses an AI-powered matching process to review applications and share shortlisted candidates with the hiring company, which manages interviews, assessments, and final decisions.

What you will do

• Define product vision, strategy, roadmaps, prioritization, and lifecycle plans for customer experience and engagement platforms.
• Translate customer, user, and business needs into scalable digital products with measurable commercial and customer outcomes.
• Lead product discovery, prioritization, and delivery using Agile, DevOps, and Design Thinking methodologies.
• Shape AI-enabled capabilities including personalization, intelligent recommendations, conversational experiences, and next-best-action solutions.
• Collaborate with engineering, data science, analytics, UX, and business teams to deliver reliable, high-quality products.
• Monitor adoption, customer feedback, product performance, and business KPIs to guide continuous improvement across global markets.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 10+ years of professional Product Management experience owning complex digital products and platforms.
• 5+ years working in Agile and DevOps environments.
• Experience defining product strategy, vision, roadmaps, and lifecycle plans for technology-enabled products.
• Strong ability to lead complex cross-functional initiatives through influence and collaborate with technical and non-technical stakeholders.
• Understanding of customer experience, digital engagement, data, analytics, AI capabilities, and user-centered product development.

Nice to have

• Experience building, scaling, or managing AI-enabled products and digital experiences.
• Experience supporting commercial, sales, marketing, or customer engagement functions.
• Experience delivering products in large, complex, or global organizations.
• Experience in Consumer Health, FMCG, pharmaceutical, or other regulated industries.

Culture & Benefits

• Strategic ownership of AI-powered products supporting global customer engagement and digital transformation.
• Highly visible cross-functional role with leadership through influence and no direct people-management responsibility.
• Hybrid flexibility combining home and office work by agreement with the manager.
• Medical care above statutory requirements, flexible leisure and wellbeing benefits, and additional paid holidays.
• Group life, accident, and disability insurance, employer-supported pension contributions, and a home office allowance.
• Opportunities to work with global teams on large-scale digital transformation initiatives.

Hiring process

• hirify.global’s AI-powered matching process reviews applications against the role’s core requirements.
• Shortlisted candidates are shared directly with the hiring company, which manages interviews, assessments, and subsequent steps.