Customer Account Manager

TL;DR

Customer Account Manager (Sales): Drive growth of regional sales capability by selling hirify.global’s tax technology solutions and services to EMEA customers with an accent on building executive-level relationships, managing cross-sell/upsell pipelines, and delivering forecasts and risk analysis. Focus on negotiating contracts and service fees, running lead generation campaigns, and partnering with Customer Success to ensure retention.

Location: Brighton, United Kingdom (hybrid; 1–2 days per week from London or Brighton office)

Company

hirify.global builds cloud compliance and tax technology solutions.

What you will do

• Establish and grow professional relationships with users at all levels, up to executive level
• Build lead generation campaigns and use networking opportunities to increase sales in existing ecommerce, retail, and software accounts
• Manage cross-sell and upsell opportunities within existing accounts and achieve/exceed monthly booking goals
• Provide sales forecasts and risk analysis using Salesforce
• Deliver sales presentations and webinars
• Negotiate contracts, pricing, and service fees; collaborate with Customer Success to support satisfaction and retention

Requirements

• Experience in a quota-carrying sales role
• Knowledge of Indirect Tax or VAT
• 2+ years’ experience in B2B selling of managed services, SaaS software, or VAT-related services
• Experience coordinating customer engagement and internal alignment across accounts
• Territory and account planning discipline; ability to balance multiple sales opportunities
• Specialized knowledge of retail, software, logistics, finance, accounting, or tax industries is a distinct advantage

Culture & Benefits

• AI-first workflows: apply AI daily to business challenges
• Paid time off and paid parental leave; eligibility for bonuses
• Health & wellness benefits vary by location (typically private medical, life, and disability insurance)
• Inclusive culture with employee-run resource groups and senior leadership sponsorship

Hiring process

• Application submission via the hirify.global EMEA careers portal
• Interviews and evaluation of sales experience, VAT/indirect tax knowledge, and account management fit