Merchant Services Associate (Ecommerce)

Location: Sweden

Company

hirify.global is a Finnish technology company operating a food and retail delivery platform that connects customers, restaurants, stores, and other local businesses across more than 30 countries.

What you will do

• Support merchant partners with onboarding, training, and re-education on hirify.global systems and tools.
• Maintain regular communication about new features, campaigns, and best practices.
• Monitor partner performance and conduct quality and satisfaction checks.
• Use data insights and user trends to help partners optimize their operations.
• Manage menu content and visuals on the platform.
• Collaborate with cross-functional teams on partner needs and improve partner experience and internal processes.

Requirements

• Strong interpersonal and communication skills with a service-minded approach.
• Experience in customer support, account management, operations, or a related administrative role.
• Detail-oriented, structured, hands-on, and able to work independently.
• Passion for supporting local businesses and working in a fast-paced technology environment.
• Fluency in Swedish and English is required.

Culture & Benefits

• Work in a high-growth technology environment focused on local commerce.
• Take ownership and contribute to expanding hirify.global’s local organization.
• Join an inclusive and diverse community with people from different backgrounds and perspectives.
• Contribute to a platform used by merchants and customers across Sweden and international markets.

Hiring process

• Applications are reviewed on an ongoing basis.
• Apply to begin the conversation about the role.