Customer Support Consultant (DMS)

Location: Office-based in Randers, Denmark, supporting customers in Denmark and Sweden.

Company

hirify.global provides industry-specific ERP, supply chain, compliance, and DMS software to specialized organizations worldwide.

What you will do

• Receive, analyze, and resolve customer support cases by phone and email.
• Advise customers on the effective use of the DSM solution and hirify.global Equipment DMS.
• Investigate customer workflows and business procedures to identify appropriate solutions.
• Test different options and propose practical solutions to complex support issues.
• Help dealers and service companies use IT and digitalization to improve operational efficiency.

Requirements

• Solid practical experience in the service industry, such as experience as a foreman, service coordinator, or in a similar role.
• Experience using IT to streamline and digitize workflows.
• Structured approach to troubleshooting, case management, and resolution.
• Curiosity about customer processes and the ability to identify the root cause of problems.
• Fluent Danish and English, both spoken and written.

Nice to have

• Experience coordinating technicians or mechanics working outside the main service location.
• Experience in a role where time or services were invoiced to customers.
• Knowledge of Swedish or Norwegian.

Culture & Benefits

• Opportunity to build specialist knowledge of the service industry and DMS solutions.
• Collaboration with customers and colleagues nationally and internationally.
• Knowledge-sharing environment focused on practical customer value.
• Opportunity to work at the intersection of business understanding, customer contact, and IT.